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Performance measurement is the most important management activity for private and public sector organizations but also the most difficult to successfully implement and make repeatable.

This three-day workshop will help you deal with the unique challenges of implementing performance measurement  and linking this important activity to other management activities within an integrated, repeatable planning and reporting cycle.

By applying principles from the Balanced Scorecard (BSC) methodology with the Results Chain/Logic Model approach, you will learn to create a clear link between your mission and vision and the key performance drivers required to successfully deliver on your core activities and execute the strategy tied to your vision.

Trainer: John Harrison

Performance Measurement
Learn About our In-House Workshops

By the End of the Workshop You Will Be Able To:

  • Understand the language of performance measurement
  • Develop a balanced set of financial and non-financial performance indicators
  • Lead a performance measurement project and/or be an effective project team member

You Will Learn To:

  • Implement a Six Step Process for Performance Measurement
    • Understand the difference between inputs, activities, outputs, outcomes, indicators, targets, baselines and benchmarks
    • Test the six step process: 1) education 2) document your sustaining agenda (“business as usual”) logic and change agenda (“transforming the business”) strategy; 3) identify the “critical few” performance indicators; 4) refine your performance story; 5) Finalize the Reporting Strategy and Performance Measurement Plan  ; 6) Implement the strategy and plan, refine and Adjust
  • Build the Performance Measurement Framework
    • Document the logic/theory for your core business tied to your mandate – your “logic model”
    • Map your strategy
    • Identify the “critical few” performance indicators for your sustaining and change agendas
    • Leverage the power of “leading” and “lagging” indicators
    • Consult with key stakeholders to identify the right measurement dimensions/perspectives
    • Test prospective indicators for “feasibility”
    • Build a costed Performance Measurement Strategy Framework
  • Build a Strategic Management System
    • Integrate performance measurement into the annual planning and reporting cycle
    • Link resources to results
    • Integrate performance and risk
    • Align functional, project team and individual performance goals with organizational expectations and objectives
    • Use benchmarks to compare and improve performance
    • Develop a performance improvement action plan
  • Successfully Execute your Performance Measurement Project
    • Get commitment and buy-in at all levels of the organization
    • Balance the use of in-house resources and consultants
    • Select and train the Implementation Team
    • Conduct the right training program
  • Leverage Technology Appropriately
    • Understand why a robust reporting solution is critical
    • How to make best use of dashboards, scorecards, briefing books and annual performance reports
    • Structure performance reporting to meet decision makers’ needs

What’s Included?

  • Complimentary continental breakfast and tea/coffee each day from 8:30 am to 9:00 am
  • Complimentary full lunch and beverages each day at approximately 12:00 noon
  • Complimentary afternoon snacks and beverages each day at approximately 2:00 pm
  • Complimentary pen, highlighter, notepad, and canvas carrying bag
  • All workshop manuals and other materials will be there for you when you arrive


  • Three-day Classroom Workshop: $1,497
  • “Early Bird” Discount (register 60+ days in advance): $1,397
  • “3 or more” Discount (register 3 or more people at the same time): $1,297 (contact us to take advantage of this discount)
Contact Us to Book an In-House Workshop


“I now have a much better understanding and appreciation for the complexities in doing performance measurement.”

Sylvia T Boucher
Chief, Training and Outreach

“Bar none, this has been the best course I have taken on Performance Measurement. Bravo!”

Christine Pellerin
Performance Measurement Engineer

“Great combination of fundamentals, examples, templates and team exercises.”

David Jenkins
Strategic Advisor

“Superb course. Should be required for all government employees who manage programs.”

Tara Paull
Science Analyst

“I left the course excited to begin the process of implementing a performance management strategy in our centre.”

Christy Gallant Planning Analyst

“Excellent course – wish I had completed it years ago!”

Daniel Ingram
Marine Sector Analyst

“Excellent course and Instructor. I will definitely use the tools and information for finalization of the PMF for my program.”

Gladis Lemus
Regional Manager: EHP

“One of the most practical courses I have ever taken. Thanks for demystifying the scary world of performance measurement!”

Pamela Massad

“The instructor, John Harrison, is very knowledgeable and extremely passionate about Performance Measurement and this was reflected in the high quality of his course delivery.”

Richard Telekawa
Manager, Shared Services Management

“This course provides a fundamental rethinking of performance measurement for government organizations and should be required material for all government employees.”

Devon Menard Financial Planning Officer

“This training provides a practical how to and hands-on approach to developing a logic model and performance indicators for a program. Highly recommended!”

Joe Johnston
Business Analyst

“Reporting on program performance in a meaningful way is one of the greatest challenges faced by government. This course is invaluable in closing the gaps in reporting and priority establishment.”

Casey Wood
Policy Analyst

“The workshop was very well organized and the content was delivered in an easy to understand manner.”

Carlo Bossio
Technical Advisor

“I appreciated the knowledge transfer. It enabled me to fill in the gaps regarding performance measurement.”

Seyed Mirdavoudi
Senior Corporate Officer

“Great course! It provides a solid foundation for getting involved with Performance Measurement within your organization.”

Jean-Alec Delorme
Planning Officer

“This was a well presented program on a challenging topic. It had a good blend of theory and hands-on work to reinforce the subject material.”

Frank Schilder

“The lessons are invaluable and every executive in the public sector should take this course and be exposed to it’s teachings.”

Sarah Jayne Blair
Program Officer

“Third course for me and again, leaving with lots of information, tools, ideas and perspectives that will be useful for me and my agency.”

Louise Vachon
Project Officer

“Using actual programs from class members was very interesting.”

René Blais
Program Control Officer

“The instructor was very knowledgeable, his experience obviously extensive, and his ability to share all this is impressive.”

Sylvain Massia
Program Manager

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Group Training

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Does your whole team want to learn?

For teams of 10 or more people, we’ll send the instructor to you! Learn more about our In-House workshops and how cost effective they can be. The more, the merrier.
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