FAQ


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The sooner you can advise us, the better. If you are unable to attend the training, and give us at least 3 business days’ notice, we can reschedule you to another event or you can send a co-worker to attend in your place. If you advise us less than 3 business days before the event, you will be invoiced for the full amount, as per our cancellation policy.

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For in-house training events, the instructor’s travel and accommodation expenses will be incurred for training sessions outside the Ottawa region.

If a custom course is required, development costs will be incurred and will depend on the specific requirements. An estimate will be provided.

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Yes, of course! If you register 3 or more people at the same time, for any training event(s), you can save $100 per person. If you have a group of 10 or more who wish to attend the same course, our instructor can come to your location for an in-house workshop.

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The minimum number we invoice for is 10, even if only 8 people show up. We will bill for the actual number (above the minimum) of attendees who participate and adjust the price based on our in-house rates. If you indicate that you expect 17 attendees, your initial invoice will be for 17.  Pricing is on a per-person basis, so if 22 attend, we will adjust the invoice for 22 at the lower in-house rate (plus applicable taxes). See our in-house workshop page for details about pricing.

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We accept credit card payments online or via telephone. We also accept cheques made out to Performance Training Solutions and mailed to:

1568 Merivale Road #233,
Ottawa, ON
K2G 5Y7
Canada

Payment by invoice is available only to government organizations. Registrations from the private sector will not be processed unless payment is received in full in advance of the training event.

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Online:

The easiest and fastest way to register for a PTS workshop is online. Click on any workshop title in our schedule, then scroll to the bottom of the page to add a ticket to your shopping cart. You do not need to create a username and password!

Phone:

Give us a call at 1-888-872-4641 and we’ll take good care of you.

Email:

Send an email to info@performancetrainingsolutions.com with the course title and date you’d like to attend and we’ll lead you through the registration process.

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Yes, we offer in-house workshops anywhere in Canada and the US for groups of 10 or more. See our in-house discounted pricing for more information.

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No. When we do attendance, we’ll know it’s you 😉

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Anytime at all. Just call or email us and we will update your information.

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Absolutely! We’re happy to see anyone who wants to learn.

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Yes! We pride ourselves on providing high-quality catering at all our public training events. You will be offered a continental breakfast and full lunch, as well as morning and afternoon snacks each day. Beverages include coffee, tea, juice and soft drinks. Vegetarian options are available if we know in advance.

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Most of our public workshops are held at Innovative Professional Offices at 440 Laurier Ave. West. For those workshops, there is underground parking directly across the street at 427 Laurier Ave. West.

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Cancellation or rescheduling of the workshop may be made (in writing) without penalty up to three business days before the course start date. Full invoice charges will be applied to any cancellation or rescheduling request made within three days of the course start date. However, a substitute delegate is always welcome at no additional charge. Please note that non-attendance at the workshop will result in full invoice charges. Should we be forced to cancel a workshop for any reason, liability is limited to reimbursement of paid registration fees.

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