How we communicate with our clients, our staff, our managers, and each other is of utmost importance for our individual success as well as that of our organization.  This learning event is designed to provide you with the strategies, tools, and tips to communicate more effectively.

During this two-day workshop, you will learn about and apply communication skills, concepts and principles through a number of dynamic lectures, interactive class discussions, and practical hands-on activity-based learning exercises.

"Tremendous instructor. Knew the subject and audience well!"

Parker Tutty
Programmer

"Thanks to this course, I am now confident in my ability to truly listen to what people say and what they 'mean'."

Arina Nalchadjian
Legal Assistant

"This course really opens your eyes to the way you present yourself to other."

Lynn Lamer
PURM (Priviledge User Risk Management)

"This was one of the most informative and useful courses I've taken so far in my 24 years of government service."

Brenda Harmon
Management Analyst

"The information given was simple but helped me to understand and learn to relate to people. I loved this training."

Katie Fixico
 

"Excellent course for all! Wonderful. Powerful training instructor."

Kathy Gerding
IT Specialist

"Great class! It met all my expectations."

Joseph Abhulimen
Program/Project Surpervisor

"Learn how to improve yourself with this course"

Danielle Chartrand
Executive Assistant

"An amazingly useful course that I would recommend to everybody."

Ion Stancu
Counsel

"Group participation and exercises reiterated the concepts and gave valuable realistic applications."

Grace Rule-Ali
Senior Management Auditor

"Absolutely fantastic learning experience! Thank you."

Cathy Hennick
Clerk

"Dynamic and eye opening!"

Phil Ochoski
Project Officer

"This was a very well-run and stimulating workshop. I would recommend it as a required course for most government employees, since communication is a basic 'building block' for the success of our work."

Caroline Prose
Fish and Wildlife Biologist

"Overall this communications workshop was one of the best training sessions I have attended. I hope to be able to take more PTS courses in the future."

Jessica Meiller
Fishery Biologist

"I believe that every person in a managerial or directorial position should take this course. Improving communication skills will greatly enhance the efficiency of any working environment."

Evangelia Papadaki
Senior Policy Analyst

"Very good overview of communication styles and techniques. Practical exercises really facilitated understanding of theory. Personality style component should prove most helpful in my work and personal life."

Shane Quinn
Policy Coordinator

"It got down to the nitty-gritty of two-way conversation"

Roy Vestrum
Group Leader

"This was a very interesting and eye opening course on the different ways that people communicate. Everyone should take this workshop!"

Colin McGerray
 

"This was one of the best courses I have ever taken. The instructor was knowledgeable, engaging and entertaining. I'll definitely be recommending this course to my colleagues."

Bill Macdonald
Research Manager

"Definitely worthwhile. The principles and knowledge that I've gained will not only be used in my office environment, but my personal life too."

Yasmin Pisani
Administrative Assistant

"Great workshop! Informative. Great instructor!. Overall - two thumbs up!!"

Mike Souliere
IM/IT Team Leader, Technical Support

"Most informative. I will put into practice what has been learned over these two days and I will refer to the manual on a regular basis in order to retain information."

Jeannine Fortin
Administrative Assistant

"The classes at PTS are always engaging with their high quality instructors. I always walk away with something I can use at work and in life."

Brenda Zamudio
Analyst

"One of the best communication skills workshops I've ever attended. I'd recommend this workshop to all managers and supervisors. Invaluable skills and techniques."

Gwendolyn Smith
Manager

"The class was interesting and most importantly, the instructor was inviting, knowledgeable and helped me understand the complexities of communication."

Praneet Singh
Contract Manager