Click here to go to our Home Page

 

 

 

 

 

 

 

 

 

 

     

 

Implimenting Performance Measurment in the Public Sector 

AG00227_.GIF (7589 bytes)

  
The public sector is implementing an array of challenging results-based management initiatives, all of which have a performance measurement component. These include: Results for Canadians; Modern Comptrollership; the Management, Resources, and Results Structure (MRRS); the Program Activity Architecture (PAA); the Management Accountability Framework (MAF).

This three-day workshop will help you deal with the unique challenges of implementing performance measurement in a public sector environment and will link performance measurement to other management activities within an integrated planning and reporting cycle. By applying principles from the Balanced Scorecard (BSC) methodology with the Results Chain/Logic Model approach, you will learn to create a clear link between your strategy and the key performance drivers required to execute on that strategy.

By the End of the Workshop You Will Be Able To:

  • Understand the language of performance measurement
  • Develop a balanced set of financial and non-financial performance indicators
  • Lead a performance measurement project and/or be an effective project team member

You Will Learn To:

  • Implement a Six Step Process to Performance Measurement
    • Understand the difference between inputs, activities, outputs, outcomes, expected results
    • Test the Six Step Process: 1) Education; 2) Document the Program Logic; 3) Identify the "Critical Few" Performance Indicators; 4) Develop a Reporting Strategy; 5) Build a Presentation Interface; 6) Refine and Adjust
       
  • Build the Performance Measurement Framework
    • Document the program logic/theory
    • Identify the “critical few” performance indicators
    • Consult with key stakeholders to identify the right measurement dimensions/perspectives
    • Collect data
    • Deal with missing or incomplete data
    • Use technology to ease the data collection and reporting process
       
  • Build a Strategic Management System
    • Integrate performance measurement into the annual planning and reporting cycle
    • Link resources to results – cost the PAA
    • Apply BSC principles to a public sector environment
    • Align individual and team performance goals with organizational objectives and goals
    • Use benchmarks to compare and improve performance
    • Develop a performance improvement action plan
       
  • Successfully Execute your Performance Measurement Project
    • Get commitment and buy-in at all levels of the organization
    • Balance the use of in-house resources and consultants
    • Select and train the Implementation Team
    • Conduct the right training program
  • Leverage Business Intelligence Software
     
    • Understand why a robust reporting solution is critical
    • Structure performance reports to meet decision maker’s needs
    • Undertake the right steps when implementing a Business Intelligence Reporting Solution

 

Schedule 

Dates City Facility
January 17-19, 2012 Ottawa Minto Business Centre, 440 Laurier Ave. West
March 20-22, 2012 Ottawa Minto Business Centre, 440 Laurier Ave. West
June 12-14, 2012 Ottawa Minto Business Centre, 440 Laurier Ave. West
September 11-13, 2012 Ottawa Minto Business Centre, 440 Laurier Ave. West
November 27-29, 2012 Ottawa Minto Business Centre, 440 Laurier Ave. West

 

 

Accolades 

"This was a great hands-on learning experience!"

Nicole T Lewis
Evaluation Officer
 

"Great real world public sector knowledge. Immediate application of knowledge was possible."

Michael Hartry
Manager
Business Management Directorate, ITB

"The Implementing Performance Measurement workshop is so insightful that most, if not all, Managers should be required to participate as part of their development program."

Michael Leman
 
 

"This course was a thorough and informative introduction to Performance Measurement."

Caroline Nicolle
Project/Policy Officer
Emergency Preparedness and Occ Health Directorate (EPOHD)

"I feel much more confident about performance measurement now that this course has equipped me with practical concepts, tools and templates for telling my program's performance story."

Wendy Cymbal
Manager, International Policy Research and Analysis
Policy Planning and Integration, IAD

"I found this very useful and recommend any public servant tasked with performance measurement take this course. I will certainly use this at my workplace!"

Crescentia Dakubo, PhD
Policy and Planning Analyst
FedNor/Regional Operations

"This workshop was exceptionally well organized and informative. The content was comprehensive and led participants in a stepwise fashion through the stages required for performance measurement."

Virginia McGowan PhD
Senior Advisor, Correctional Interventions
Offender Programs and Reintegration Branch

"Great hands-on session!"

Melissa Koebel
Strategic Planner Officer
Major Events and Celebrations

"Not only is the instructor an excellent facilitator, his enthusiasm for the subject matter was contagious."

Steven Lagarde
Senior Program Officer
Targeting Performance Monitoring

"The instructor has immense knowledge in the Performance Management domain and he was able to surpass my expectations about this course."

Samir Fadnis
Senior Advisor
Emergency Management

"I arrived with minimal knowledge of performance management and left ready to tackle the performance management issues at work."

Kevin Bisson
Senior Program Officer
Programs Branch

"This course provided me with a simple and effective step-by-step methodology for implementing performance measurement and managing that performance. Now I feel that I have the tools to implement it into my program."

Jack MacDonald
 
 

"The course was excellent, both in content and presentation with an optimum balance of theory and practice, individual and group work. The presenter was able to take a potentially dry subject, performance management, and inspire interest and enthusiasm among the participants."

Dan Beaulac
 
 

"I came here with very little knowledge and I'm leaving with a clear picture."

Sophie Dionne
HR Project Consultant
Resourcing Division

"Thank you for providing such a world class instructor to teach your Performance Management course."

Sylvia Doucet-Jeffrey
Senior Policy Advisor
Community Development and Partnerships Directorate

"Clearly demonstrated the practical application of Performance Management in the Public Service."

John Blasioli
 
 

"This course is a must for those involved in the planning and reporting cycle in the public service."

Elizabeth Barker
Senior Counsel
Legal Services Branch

"A challenging but very informative course. Course material and case studies have given me better insight into the performance management process."

Lindsay Olmstead
Senior Research Analyst
Regions and Programs Branch

"Relevant!"

Gary Duncan
Senior Business Analyst
Social Polocy and Programs Branch

"This training is useful and relevant to all levels of the public service. The instructor's in-depth knowledge brings credibility to this course."

Daria Sangiovanni
Program Officer
ARD - Program Support and Services

"One of the most useful courses I have taken, delivered by a professional instructor who is a leader in his field."

Seymour Dubrow
Senior Program Officer
Aboriginal Economic Development

"I came away from this session knowing not only how to do it, but why it is the most important activity for our program."

Gylda Fry
Senior Program Analyst
Planning and Reporting

"Very clear, structured and well organized material. The guidance and 'correction' (of terminology, stages) along the way was particularly helpful and a positive challenge."

Jonathan Allen
Senior Analyst
Dispute Prevention and Resolution Division

"The best workshop I have taken in years! This workshop is geared to both experienced and inexperienced individuals who work with these techniques."

Catherine Rotor
Analyst
Planning, Reporting, and Business Integration Division (PBIRD)

"This is an area that is only going to grow in importance within the Public Sector. Carry on with this important training."

Diane Riley
Planning and Strategic Analyst
Implementation Coordination

[1/6]

[Go to Top] [Register Now] [Our Workshops] [Course Schedule] [Course Prices] [In House]
 [Our Team] [Our Customers] [Accolades] [Discount Packages]

 
  
Contact Us

Web: www.PerformanceTrainingSolutions.com
Email: info@PerformanceTrainingSolutions.com
Phone: 1-888-872-4641
Fax: 1-888-872-4619

Ottawa:  1568 Merivale Rd. Suite 233, Ottawa, ON K2G 5Y7
Toronto:  599-B Yonge Street, Suite 500, Toronto, Ontario M4Y 1Z4

  

Send mail to webmaster@PerformanceTrainingSolutions.com with questions
or comments about this web site.