Facilitation Skills

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Today's organizations are using teams to carry out tasks and solve problems.  To get the job done, you need to communicate and cooperate.  Facilitation is the key to this critical skill set.  This workshop shows you how to become an effective facilitator, enabling you to develop this skill in others.  The importance of developing facilitators and facilitative leaders cannot be stressed enough.  In today's organizations, facilitators add a critical ingredient to discussions, meetings, teamwork, and overall organizational effectiveness

During this three-day workshop you will learn to become an effective facilitator and consequently, a valuable asset to any organization's team.  You will learn facilitation skills, concepts, and principles through a number of dynamic lectures, interactive class discussions, and practical hands-on activity-based learning exercises.  On the final day, the skills you've acquired will be put into practice as you lead a facilitation of your own design.


By The End of the Workshop You Will Be Able To:

  • Select and apply the right facilitation methods for any meeting you lead
  • Work through group conflicts and misunderstandings
  • Solicit group cooperation for maximum commitment


You Will Learn To:

  • Understand the purpose of facilitation and the role of the facilitator
  • Understand and apply the 3 components of the Facilitation Process:
    1. Setting the context (purpose, people, processes)
    2. Preparing the logistics (agenda, room set-up)
    3. Starting the session (icebreakers, setting ground rules, defining objectives, establishing rapport)
  • Understand and lead the five parts of a Facilitation Cycle:
    1. Generating content (asking questions, redirecting, balancing participation, rounds, bridging)
    2. Clarifying content (active listening, paraphrasing, summarizing, clarifying, probing, confirming)
    3. Recording content (flip charting, headlining, brainstorming)
    4. Organizing content (mind mapping, affinity diagram, responsibility matrix, Gannt chart, flow chart)
    5. Evaluating content (gradients of agreement, consensus building, 3 reasons why people disagree)
  • Understand and manage Group Dynamics:
    • Managing group dynamics (convergence diagram, group behavior, time keeping)
    • Dealing with problem participants (characteristics, analysis, strategies)
    • Keeping the energy high (concepts, energizers)

 

Schedule 

Dates City Facility
February 23-25, 2010 Ottawa Minto Business Centre, 440 Laurier Ave. West
April 20-22, 2010 Ottawa Minto Business Centre, 440 Laurier Ave. West
June 22-24, 2010 Ottawa Minto Business Centre, 440 Laurier Ave. West
September 28-30, 2010 Ottawa Minto Business Centre, 440 Laurier Ave. West
November 02-04, 2010 Ottawa Minto Business Centre, 440 Laurier Ave. West

 

 

Accolades 

"I highly endorse this course!"

Aldo Spadaccini
Risk Management Officer
Strategic Planning and Reporting

"I got so much more out of this workshop than I expected. I learned valuable new tools and tips that I can bring back to my office and use right away. I only wish I could go back in time and apply these new skills to run past meetings better."

Christine Hoisington
Associate
 

"Outstanding class. I would highly recommend this course to all who frequently hold team or group meetings."

Susan Taylor
Senior Management Analyst
Office of the Director

"Most worthwhile class I have ever attended. Will influence, in a positive manner, my future activities both personally and professionally."

Karen Lipkind
Survey Statistician
NCHS

"This was an excellent course that managed to strike just the right balance between theory and practice."

Katrina Marsh
Policy Analyst
Integrated Science and Policy Research

"What a great experience! After only three days, I feel more confident and armed with tools that I can use to facilitate events in the workplace. I highly recommend this course. You won't regret it!"

Candace Newman
Science and Technology Policy Advisor
Integrated Science and Policy Research Division

"The 'Facilitation Skills' training was top-notch. I thoroughly enjoyed the format, which had regular opportunities to apply our skills as we learned them, rather than waiting until the end."

Monica Figueroa
Business Information Officer
Technology Services

"I acquired a lot of new knowledge that is going to be crucial help for leading working groups in the near future."

Francois J Plourde
Senior Systems Analyst
Operations Management

"The Instructor was so seemless that most of the time students weren't even aware they were learning."

Dave Fortman
Manager
Disaster Medical Services

"A very good refresher of how to facilitate a meeting. Effective meetings are crucial to a high performing team. The skill of facilitating and effective meeting will save thousands of tax payer dollars."

Terry Lewis
Chief of External Affairs, Eastern States
Bureau of Land Management

"The workshop provided new tools for me to utilize as a new facilitator that can be directly applied to my job. I intend to incorporate them immediately!"

Debbie Brown
Project Manager
Facility Management

"There was an excellent progression of applying the techniques we learned in a hands-on experience."

Monika Rostkowska
Marine Energy Officer
Canmet Energy/SBC

"A well-presented, well-paced learning event that has many applications in the workplace, including applications outside of the facilitation discipline."

Dieter Kuhnke
Social Science Researcher
Canadian Forest Service

"This was the most fun and enlightening course I've ever taken. I can put to use the knowledge that I gained right after I walk out of the training room."

Daniel Yu
Senior Project Officer
 

"The workshop allowed all participants to participate as all types of 'learners' were considered in the development of the structure of this workshop. The instructor was respectful and inclusive. This was one of the most holistic training experiences I have ever been a part of."

Catherine Henderson
Analyst
Director General - Risk Management

"Of all the learning events that I have attended during my ten year career, this one was easily the best one and, the most fun as well. In no small part due to the excellent trainer. I highly recommend it."

Berdj Gerikyan
 
Emergency and Risk Management

"I was skeptical at first that this would be another wasted learning opportunity however, there was real value in what was taught and it will undoubtedly help my future career achievements."

Jason McKay
Junior Policy Analyst
Strategic Policy Directorate

"Excellent workshop! All of my objectives were met and the tools provided will assist me in my professional endeavours for years to come. The instructor provided a relaxing, yet professional environment which was conducive to learning."

Art Hay
Program Manager
Economic Development Branch

"I was pleasantly surprised by the wealth of material and it's applicability to both my work and my home life. I would definitely recommend this course to both my team and colleagues."

Kevan Ladd
Director
Innovation Science Technology Branch

"Great Course! It gave a better understanding of group dynamics and practical tools to generate feedback results."

Susana Hemken
Administrative Assistant
Intergovernmental Relations

"The 'Facilitation Skills' course has given me the tools and tips needed to successfully complete my role within the organization. I feel confident now that I could run effective sessions to achieve objectives. Highly recommended!"

Serena Mortlock
Manager, Special Projects & FMC Secretariat
Continuous Business Process Improvements

"This course is very practical and provides all the basics you need. I definitely feel like I could facilitate a meeting now."

Valerie Hopper
Manager
Arts and Heritage

"A great workshop full of humor and great information. Truly a great workshop and definitely worth the money. I highly recommend it!"

James Swink
Scientific Reviewer
CDRH/ODE/PMO

"I was extremely pleased and surprised at the high quality of both the instructor and the course material. I am very happy I came, I learned so much."

Bev Sherman
IT Project Leader
 

"The course was very informative and interesting. Thank you PTS very much! I am on my way to being a great facilitator."

Adrian Vaughan
Administrative Manager
SBE/SES

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