How we communicate with our clients, our staff, our managers, and each other is of utmost importance for our individual success as well as that of our organization.  This learning event is designed to provide you with the strategies, tools, and tips to communicate more effectively.

During this two-day workshop, you will learn about and apply communication skills, concepts and principles through a number of dynamic lectures, interactive class discussions, and practical hands-on activity-based learning exercises.

"This course will better me at work and at home. I really enjoyed everything about the structure of the course and the instructor was excellent."

Alana Burns
Administrative Assistant
Trusted Traders Division

"Entertaining and educational!! The instructor was fantastic and presented everything clearly and passionately. This was a real pleasure and I feel I have gained some valuable skills."

Christina Beemans
Executive Assistant
HECSB-PPID

"One of the best courses I have taken so far."

Rouba Laham
Executive Assistant
Office of the Chief Information Officer/Information Management Branch

"The two days were excellent. The pace was good and the instructor gave me really excellent tools to take with me."

Michele Baun
Program Assistant
Centre for Emergency Preparedness and Response

"I believe all managers/supervisors should take this course."

Fernand Aimé Cloutier
Administrative Assistant
Marine Safety Executive Secretariat

"It was fantastic being in a room with people that do what you do and have a chance to ask questions. The facilitator was fantastic. I'm going back to work with life changing tools and I will strongly recommend this course to my fellow admins."

Cynthia Norman
Administrative Assistant
Communications & Consultations Branch

"I feel very motivated to make any changes in my work style that are within my ability."

Colleen Mansfield-Joiner
Legal Assistant
Legal Services

"I really enjoyed this course. It was motivating and helpful."

Line Caron
Executive Assistant
Treaties and Aboriginal Govenrment

"This course is the one to take.... wonderful instructor. Content, on the ball."

Qovik Nester
Administrative Assistant
Business Services

"Creative concepts for time management as well as honing your communication skills". Would recommend to any of the departments."

Gary Jeddrie, CMM
Chief, Corporate Materiel Management
Materiel and Procurement Services

"I truly enjoyed this training session. It helped me to see the skills that I have which I did not recognize before."

Nada Fares
A/Administrative Assistant
Human Resources Management Systems

"The instructor was inspirational and an excellent teacher."

Louise Vachon
Project Officer
CEPR/PRD

"The whole course was awesome!"

Chantal Deschenes
Administrative Assistant
Access to Information and Privacy

"It is an excellent course where you learn so much and come out with amazing tools that will be very helpful, both at work and at home."

Jessica Larocque
ATIP Officer
Access to Information and Privacy Office

"Best course ever!"

Lynn Bourgon
Executive Assistant
Dispute Resolution Branch

"I truly appreciated the guidance given in this course; the examples used were very clear and easy to apply in my workplace and in my personal life."

Karen Blackie
Administrative Clerk
DMRAD/TSDMB/FETD

"This course gave me the motivation to try to fix my problems at work and not just let them weigh me down."

Jessica Tosun
Administrative Assistant
Finance

"I think anyone can gain insight on different levels by taking this training."

Chantal Labrosse
Executive Assistant
HPOC

"This was an exceptional workshop given by a wonderful instructor."

Isabelle Poulin
Administrative Assistant
Information Services

"Great course! Professional instructor! Thank you very much. I have a lot of things to think about... Wow!"

Nadiya Herasym
Administrative Assistant
Innovation, Science and Technology Branch

"Great workshop offered by a wonderful facilitator. I recommend this workshop to everyone."

Julie Whittingham
Administrative Assistant
Finance and Administration

"Excellent Workshop. Motivating, enthusiastic and up-beat. Highly recommended."

Chiarina DiCintio
Technology Clerk
ITB

"Workshop was great. The Instructor was very well informed and enthusiastic. I felt very invigorated and able to go back and do an even better job."

Linda Burch
Management Program Analyst
Office of Inspector General

"This course goes beyond 'administration' and should be considered by management groups as well."

Dennis Gougeon
Project Officer
TSDMB

"I believe that the knowledge acquired from this workshop would be beneficial to all Government employees and can be applied at work and in life."

Josée M Lafleur
Administrative Assistant
Finance and Administration